Contact & Support
We're here to help
Stuck planning a trip, hit a bug, or have feedback for us? Reach out through any of the channels below — real people (and a fast AI assistant) read every message.
In-app live support
The quickest way to get help is right inside Group Trip Planner. Open the app and tap the support button to chat with our AI assistant and reach our team — with your trip context already attached.
Open the app →Support desk
Prefer the web? Our support desk handles questions, account help, and bug reports, and routes anything that needs a human to the team behind the app.
Visit support.poofy.ai →Email us
For anything else — partnerships, press, privacy requests, or general feedback — send us a note and we'll get back to you.
support@poof.newResponse times
We aim to reply within 1–2 business days. Privacy and data requests are handled per our Privacy Policy.